New: Manage daily, monthly & yearly loans — 20% off annual plans! View Pricing
Legal

Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your information.

Last updated: February 1, 2024

Introduction

FinanceSupport ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our finance management platform and services.

By accessing or using FinanceSupport, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access our platform.

Information We Collect

We collect information that you provide directly to us, including:

Personal Information:

  • Name, email address, phone number
  • Business name and address
  • Government-issued identification (Aadhaar, PAN for KYC)
  • Bank account details
  • Profile photographs
  • Financial Information:

  • Loan application data
  • Payment history
  • Transaction records
  • Credit-related information
  • Technical Information:

  • IP address and device information
  • Browser type and version
  • Operating system
  • Usage data and analytics
  • Location data (with your consent)
  • Communication Data:

  • Support tickets and chat messages
  • Feedback and survey responses
  • Email correspondence
  • How We Use Your Information

    We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process transactions and send related information
  • Send administrative notifications and updates
  • Respond to your comments, questions, and requests
  • Monitor and analyze usage patterns and trends
  • Detect, prevent, and address technical issues
  • Protect against fraudulent or illegal activity
  • Comply with legal obligations and regulatory requirements
  • Personalize your experience on our platform
  • Legal Basis for Processing:

    We process your personal data based on:

  • Your consent
  • Performance of a contract with you
  • Compliance with legal obligations
  • Our legitimate business interests
  • Information Sharing and Disclosure

    We may share your information in the following circumstances:

    With Your Consent:

    We may share your information when you give us explicit permission.

    Service Providers:

    We share data with third-party vendors who perform services on our behalf, including:

  • Cloud hosting providers
  • Payment processors
  • SMS and email service providers
  • Analytics services
  • Legal Requirements:

    We may disclose your information if required by law, regulation, legal process, or governmental request.

    Business Transfers:

    In connection with any merger, acquisition, or sale of assets, your information may be transferred.

    Protection of Rights:

    We may disclose information to protect our rights, privacy, safety, or property.

    We do NOT sell your personal information to third parties.

    Data Security

    We implement appropriate technical and organizational security measures to protect your data:

  • **Encryption:** All data is encrypted in transit (TLS 1.3) and at rest (AES-256)
  • **Access Controls:** Role-based access control and multi-factor authentication
  • **Infrastructure:** Hosted on secure, SOC 2 Type II compliant data centers
  • **Monitoring:** 24/7 security monitoring and threat detection
  • **Backups:** Regular encrypted backups with geographic redundancy
  • **Audits:** Regular security assessments and penetration testing
  • While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

    Data Retention

    We retain your personal information for as long as necessary to:

  • Provide our services to you
  • Comply with legal obligations
  • Resolve disputes and enforce agreements
  • Meet regulatory requirements
  • Financial records are retained for a minimum of 8 years as required by applicable laws. You may request deletion of your data, subject to legal retention requirements.

    Your Rights

    Depending on your location, you may have the following rights:

  • **Access:** Request a copy of your personal data
  • **Rectification:** Correct inaccurate or incomplete data
  • **Erasure:** Request deletion of your data ("right to be forgotten")
  • **Portability:** Receive your data in a structured, machine-readable format
  • **Restriction:** Limit how we process your data
  • **Objection:** Object to certain processing activities
  • **Withdraw Consent:** Withdraw previously given consent
  • To exercise these rights, contact us at [email protected]. We will respond within 30 days.

    Cookies and Tracking

    We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Understand how you use our platform
  • Improve our services
  • Types of Cookies:

  • **Essential:** Required for basic functionality
  • **Functional:** Remember your preferences
  • **Analytics:** Help us understand usage patterns
  • **Marketing:** Used for targeted advertising (with consent)
  • You can control cookies through your browser settings. Disabling certain cookies may affect functionality.

    International Data Transfers

    Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

  • Standard Contractual Clauses
  • Data Processing Agreements
  • Compliance with applicable data protection laws
  • Our primary data centers are located in India (Mumbai) with backups in Singapore.

    Children's Privacy

    FinanceSupport is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a minor, please contact us immediately.

    Changes to This Policy

    We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new Privacy Policy on this page
  • Updating the "Last Updated" date
  • Sending you an email notification
  • Your continued use of our services after changes constitutes acceptance of the updated policy.

    Contact Us

    If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

    Data Protection Officer

    FinanceSupport Technologies Pvt. Ltd.

    Email: [email protected]

    Phone: +91 9023521632

    Address: First Floor, Shop No 26, Ganpati Square, Barnala, Punjab, India

    For EU residents, you may also lodge a complaint with your local supervisory authority.