How to Use FinanceSupport
Step-by-step guides for managing customers, loans, collections, and more.
Quick Links
Steps
Login to your admin dashboard
Click on "Customers" from the sidebar menu
Click the "+ Add Customer" button (top right)
Fill in customer details:
• Name, Phone Number, Email
• Address (Street, City, State, Pincode)
• KYC: Aadhaar Number, PAN Number (if required)
• Photo (optional)
Click "Save Customer" to add them
💡 Tips
- •Phone number must be 10 digits starting with 6-9
- •Aadhaar must be 12 digits, PAN format: ABCDE1234F
- •You can create login credentials for customers so they can view their own loans — go to customer details → "Create Login"
- •KYC requirement depends on your loan settings (Settings → Loan Settings)
- •Credit score (300-900) is automatically calculated based on loan history
- •KYC (Aadhaar/PAN) enables cross-tenant credit score checking across all lenders on the platform
- •Email uniqueness is enforced globally — same email cannot be used across different businesses
📊 Key Financial Formulas
Available
Sum of all account balances (Cash + Bank)
In Market
Outstanding amount from Active + Disbursed loans
Net Worth
Available + In Market
Profit
Processing Fees + Interest Earned + Penalty Collected
EMI (Flat)
(Principal + Principal × Rate × Tenure) ÷ Tenure
Disbursed Amount
Principal Amount − Processing Fee
Penalty (per day)
Flat Amount + (% × EMI Amount) — after grace period
Credit Score
300-900 (Punctuality 25% + Completion 35% + History 20% + Debt 10% + Length 10%)
🔄 Loan Status Flow
Defaulted — Loan with significant overdue payments (tracked separately, not in "In Market")
Settled — Customer pays partial amount to close (waiver on remaining counted as loss)
Written Off — Loan considered as loss / bad debt (removed from market)
Penalty — Accrues on overdue EMIs after grace period (flat + % per day from loan type config)
Credit Score — Auto-recalculated on status change (300-900 CIBIL-like range)